Frequently asked questions

Welcome to our Frequently Asked Questions (FAQ) page! Here, you can find answers to common questions that our customers and visitors have asked us. We understand that you may have questions or concerns, and we have compiled this list of FAQs to help address them.

If you can’t find the information you’re looking for, please don’t hesitate to contact us directly. Our team is always happy to assist you and provide any additional information you may need.

You can either call in or book in, We do request you avoid between 11am and 1pm when it is our busy lunch time.

At our nursery, the ratios of adults to children vary depending on the age group. For children under the age of two, the ratio is 1 adult to 3 children. For children who are two years old, the ratio is 1 adult to 4 children. For children aged three and above, the ratio is 1 adult to 8 children. These ratios ensure that we can provide appropriate supervision and individual attention to each child in our care.

Please complete and return the registration form which will secure your childs place

Yes, we have a comprehensive settling in process to ensure your child is fully relaxed and happy in their new environment which consists of the 1st settling in session being 30 minutes and the second being 1 hour

All 3 and 4 year old children are eligible for the 15 funded hours the school term after their 3rd birthday. They can claim up to 570 hours per academic year (38 weeks) or if attending all year round can have it spread over 51 weeks. Please speak to the Nursery Manager for further information.

You can register for both the Tax Free Childcare scheme and the 30 hours free childcare on the government website. The eligibility criteria is similar for both and it is all explained on their page.

You do not have to take both schemes if you are better off using Tax Credits rather than the Tax Free Scheme they you can just register for the 30 hours. We always recommend that you do your research and work out what is the best way for your family.

Eligibility check to see if you qualify for the funded hours for 2 year olds – please contact us to speak to the manager

Yes we accept childcare vouchers from many providers such as KiddiVouchers, Fideliti, Edenred, Computershare. We will also be taking part in the new Tax Free Childcare scheme from HMRC (Childcare choices).

The Government offers a variety of ways to support childcare costs and they have a website that allows you to see what might work best for your family it is called Childcare Choices.

Our responsibilities for the role of the key person is laid out in the EYFS. “Each child must be assigned a key person. Providers must inform parents and/or carers of the name of the key person, and explain their role, when a child starts attending a setting.

The key person must help ensure that every child’s learning and care is tailored to meet their individual needs. The key person must seek to engage and support parents and/or carers in guiding their child’s development at home. They should also help families engage with more specialist support if appropriate” (EYFS: 2017: Section 1: 1.10: p10) This Key person requirement falls in the Learning & Development section of the EYFS.

When you register you will be asked for general information including any allergies or forbidden foods. If your child has an allergy, you will be asked to list all allergens and your child’s symptoms if they are exposed and treatment required. We then also have a procedure where we complete a number of forms for the kitchen and room staff.

All staff who are working with your child on any day will be made aware of the allergy. All staff have paediatric first aid training and where an EpiPen is required staff undergo additional training if required. Through our procedures, we feel that the risk of exposure to the allergen will be unlikely.

We consider it our collective responsibility to provide children with a healthy diet and lifestyle and it starts here. Breakfast will consist of a healthy option such as non-sugared cereal, toast or fruit. We provide children with healthy snacks and drinks in both our morning and afternoon sessions. Hot lunches are provided and a light tea. Our afternoon light tea’s are not designed to replace a child’s evening meal at home.

We will be able to supply your child with most things but you might want to bring in their own drinking cups. We ask that anything you do bring is clearly marked with your child’s name, including clothes and bags. Spare clothes should also be in a named bag. You will also need to supply nappies and wipes for your child.